FAQ

General Communities Posting and discussions
Resources Tags


General


Q:How do I log into CMA Community?

A: You can log into CMA Community by clicking the “Sign in” button at the top right of the CMA Community homepage. Then, enter the username and password you use to log in to cma.ca.

If you do not have an account to access cma.ca, you can create one by clicking “Create an account”. Your CMA Community username will be the email address you enter on the form.

Q: How do I reset my password?

A: You can reset your password here. 

You'll be asked to enter your username, which is the email you used to sign up for CMA Community. When you hit “Submit”, you’ll be sent an email with a password reset link. Once you click on that link, you’ll be asked to create a new password.

Note: If you don’t see the email right away, check your junk folder as the email may have been blocked by your spam filter. The email will come from memberservicecentre@cma.ca and have the subject line “CMA - Password Reset”. If you still don’t receive the email, you can contact the CMA Member Service Centre for assistance at memberservicecentre@cma.ca or 1-888-855-2555.

Q: How do I update my profile information?

A: Click on your name at the top right of the CMA Community webpage and click on the “My profile” link. You can add information to your profile by clicking the “Add” button in the appropriate section. To edit existing information, click on the pencil icon next to the item you’d like to change.  


Some information on your profile is retrieved from your CMA membership profile; you can edit that information
here. You’ll need to refresh your browser to see the updated information reflected in your CMA Community profile. Please allow up to 1 minute for the information to update. 

To add or change your profile picture, click on “Actions” under your photo. If you have an issue updating your photo, try using a 200x200 pixel image.  

Q: How do I control what information is visible on my profile?

A: Navigate to your profile page, then click the “My account” tab and choose “Privacy settings” from the drop-down menu. For each profile field, you can choose who can view it:
  • Members only: All CMA Community users will see this information
  • Only me: This information will not be visible to any other community member
After you’ve made changes, click the “Save changes” button at the bottom of the page. 

Communities


Q: What is a community?

A: A community is a virtual space that allows you to participate in discussions and share resources with other members. Communities can be topic-based or purpose-based. Some communities are open for everyone to join while others, such as committee-based communities, are restricted to specific users.

Q: Which communities do I already belong to?

A: Click on "Communities" in the main navigation bar and select "My communities" to view the communities you belong to.

Q: How do I join a community?

A: When you click "Communities" from the navigation menu, you'll see all the communities. To join a community, click the "Join" button next to the community name.

Some communities are by invitation only and will not have a “Join” button. Other communities may require approval. After clicking “Join”, your membership request will be reviewed and, if approved, you’ll become a member of that community.


Q: How do I leave a community?

A: If you don’t want to be part of a community anymore, go to the home page of that community, click on “Settings” and select “Leave community”. You'll stop receiving any communications from that community.

Q: How do I control the frequency of emails I receive from CMA Community?

A: When you join a community, you’ll be asked if you want to receive daily digests and discussion notifications from us. To manage your community notifications, open your profile and click on the “My account” tab and select “Community notifications”. For each community that you belong to, you can select the frequency of discussion emails and whether you want to receive daily digests.

Q: How can I contact other community members?

A: The best way to contact another community member is to @mention them in a new post or in a reply to an existing post. We encourage communication between members to remain on the site so that all members can benefit.

From the community, click the “Discussion” tab and then click the “Post new message” button. Enter the discussion subject and the message in the text editor box. Type the “@” symbol and at least 3 characters of the user’s first or last name and select the correct user from the list. Once you post the message, the mentioned user will receive a notification.

Posting and discussions


Q: How do I reply to a post?

A: To respond to a post in a discussion, navigate to the post and click the “Reply” button. Use the text editor box to add your text, links and files as required. Click “Post” when you’re finished with your reply. You may use the “Save as draft” feature to finish your reply at a later time.

Q: How do I start a new discussion thread?

A: From the “Discussion” tab of any community and click the “Post new message” button. Give your discussion a subject and content and adjust your signature as required. Hit “Post” when you’re ready to publish it to the community.

Q: Can I search for posts across all the communities?

A: Yes. To search, enter a keyword in the search bar located at the top right. To refine your search results, use the filters on the left to search for specific content (e.g., search by date or in a specific community).

Q: How do I see a listing of all of the posts for a specific Community?

A: Navigate to the community’s landing page and then select the “Discussion” tab. If you see a post you’re interested in, click the subject line and you’ll be taken to the entire thread. Clicking “Show original message” below the posts in a thread will display the original message that started that discussion.

Q: Where are my draft and scheduled messages stored?

A: From your profile, click the “My contributions” tab and select “My list of contributions”. You'll see your draft and scheduled items. To change or send an item, simply click the title and choose the appropriate action.

Q: How do I edit or delete my post?

A: To edit your post, click the down arrow next to the “Reply” button and select “Edit”. You'll only see this option for posts that you have authored.

Q: How do I report inappropriate content?

A: Click the down arrow next to the “Reply” button and select “Mark as inappropriate”. You’ll be asked to provide the reason this content should be moderated. The content will be immediately removed and sent to the community manager for review. If the content is deemed inappropriate, the member will be advised and the content will be permanently deleted. If the content is deemed appropriate, it will be restored to the community.

Resources


Q: How do I find resources that have been uploaded by other members?

A: If you know which community the resource was uploaded to, navigate to the community's landing page, then click on the Resources tab. If you do not know where the resource might be, enter search terms in the main search box at the top right of the page. You can filter on resources by clicking "Resources" in the filters to the left of the search results.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box at the top right of the page. From the search results page, click on “Resources” in the filters to the left. Under “More filters”, click on “File types” and check the desired file type.

Q: How do I add resources to the resource library?

A: There are two ways files are added to the resource library:
  1. When you include an attachment in a discussion post, the system automatically places it in the resource library for that community.
  2. You can also upload documents directly to a resource library by clicking on the community’s "Resources" tab and clicking the "Add a resource" button. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a document or URL?

A: From the community of your choice, click the “Resources” tab and then the “Add a resource” button. In the “Add a resource” window, complete the required fields, giving the resource a title and entry type. Click “Next” and then “Choose and upload”. Follow the same steps as outlined in the previous question. A library resource can have multiple files associated to it.

Q: How do I upload a resource document while creating or responding to a post?

A: When creating a new discussion thread or replying to an existing thread, a text editor is displayed with an "Upload file" button below it.

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Clicking on the button will display a window that allows you to add a document to your thread.  Use the tabs on the left to select where you want to get the document from. 

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To upload a file from your computer, you can drag and drop the document to the upload window.  You can also click in the middle of the window to open a file explorer window and select the required document.

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Repeat the process to upload another file.  Once you're done, click on the "Upload" button.  Your file will appear at the bottom of the text editor window.   

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Complete your message and click Post to publish your post and any accompanying file(s). Other community members will be able to access your file(s) from your post and the community’s Resources” tab. 

Q: What kind of documents can I upload?

A: More than 70 file types can be uploaded to a community’s resource library. The list of supported file types can be found here. The maximum file size is 1GB. If your file is bigger than 1GB, consider splitting it up into smaller files or adding it as a link to an external site such as YouTube.

Tags


Q: What are the tags for?

A: You can use tags, created by the community administrator, to classify the information you’re adding to the community.

Q: How do I add a tag?

A: When adding a post, you can type “#” to see the list of available hashtags. Using tags is highly encouraged since it makes your information easier to find with the search feature.

    Q: How do I search for information using tags?

    A: If you want to see all information related to a certain hashtag, simply click on it  You can also use the global search at the top right of the site and search for the hashtag from there.  This will search all communities you are a member of or can join. 


    In the search result window, you also have the option to refine your search based on a tag.